Welcome to Lux Home Interiors (“we,” “our,” or “us”).
We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website.

1. Information We Collect

We may collect and process the following types of personal information:

Information You Provide Directly

You may provide information when you:

• Contact us through forms or email
• Subscribe to newsletters
• Request quotations or services
• Make purchases
• Leave comments or reviews

This information may include:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment details
• Any information you voluntarily provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referral source
• Cookie and usage data

We use cookies and similar technologies to improve user experience and website performance.

Please review our Cookie Policy for more details.

2. How We Use Your Information

We use your information for the following purposes:

• To provide products and services
• To process orders and payments
• To respond to enquiries and customer support requests
• To improve our website and services
• To personalize user experience
• To send updates, promotions, or newsletters (where consent is provided)
• To prevent fraud and maintain website security
• To comply with legal obligations

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests

4. Sharing Your Information

We do not sell your personal information.

However, we may share your information with trusted third parties, including:

• Payment processors
• Shipping providers
• Website hosting providers
• Analytics providers
• Marketing service providers
• Legal or regulatory authorities where required by law

All third-party providers are required to handle your data securely and lawfully.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Operate the website
• Analyze website traffic
• Improve functionality
• Deliver relevant advertising

For full details, please review our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss or theft
• Misuse
• Alteration
• Disclosure

However, no internet transmission or storage system can be guaranteed 100% secure.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Meet legal, accounting, or reporting requirements
• Resolve disputes
• Enforce agreements

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

For more information, visit:
Information Commissioner’s Office (ICO)

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies separately.

10. International Data Transfers

Some of our service providers may process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Children’s Privacy

Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Website: Lux Home Interiors

Email: info@luxhomeinteriors.co.uk